tag:status.workiva.com,2005:/historyWorkiva Status - Incident History2024-03-19T08:48:41ZWorkivatag:status.workiva.com,2005:Incident/202945622024-03-18T21:26:59Z2024-03-18T21:26:59ZXBRL error resulting in suspended filing<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Identified</strong> - We have currently identified the issue and are working towards a resolution. We will provide an update tomorrow at 8am pacific or as soon as a relevant update is available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>19:55</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that a few users are receiving an XBRL error resulting in a suspended filing. This issue has been escalated to the SEC. We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/202385342024-03-14T00:47:59Z2024-03-14T00:47:59ZTemporary Issue Editing Documents<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>00:47</var> UTC</small><br><strong>Resolved</strong> - Between 5:00 PM CDT 3/13/2024 to 6:20 PM CDT 3/13/2024, we experienced temporary issues editing documents. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>Monitoring</strong> - We are aware of a temporary issue editing documents, but believe the issue has been remediated. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p>tag:status.workiva.com,2005:Incident/202182802024-03-11T20:47:42Z2024-03-11T20:47:42ZUsers unable to access the platform<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Resolved</strong> - Between 12:41Pm and 3:30pm March 11th US Central time, some customers may not have been able to access the Workiva Platform or use certain functionalities. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Identified</strong> - We have currently identified the root cause and are working to remediate the issue. We will provide an update as soon as possible.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:43</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing higher than usual DNS errors. We are investigating.<br />Users may not be able to access the platform, or certain features may not be available. All Production environments are affected.</p>tag:status.workiva.com,2005:Incident/201849962024-03-07T14:42:31Z2024-03-07T14:44:08ZChains executions are currently in a degraded state on US production environments.<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Resolved</strong> - Between 5:22am and 7:50am March 7th US Central time, Chains executions in the US Production region were degraded. This issue has been resolved and the service is operating normally.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Update</strong> - Please note that recovery of chain executions on US production environments is being observed.<br />We continue to monitor the situation closely, we will provide an update as soon as further information becomes available.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.<br />We will provide an update as soon as further information becomes available.</p>tag:status.workiva.com,2005:Incident/201607472024-03-04T23:29:19Z2024-03-04T23:29:19ZSEC Slow to Respond<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:29</var> UTC</small><br><strong>Resolved</strong> - Between 3pm CST to 4:38pm CST on March 4, Workiva observed slower than normal wait times for SEC responses to user filings followed by errors on all filings to the SEC. The SEC acknowledged the issue with a banner indicating EDGAR technical difficulties. This incident is now resolved. Filings are being received as normal. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:37</var> UTC</small><br><strong>Monitoring</strong> - Reports confirm that filings are being received by the U.S. Securities and Exchange Commission. We will continue to monitor and provide updates when available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Identified</strong> - Technical difficulties with the SEC EDGAR system are currently limiting EDGAR filers (including filers using Wdesk) from filing successfully. For additional status, please reference https://www.sec.gov/filergroup/announcements</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that the SEC is displaying slower than normal response rates and higher than normal error rates. Users who encounter this error should wait to receive an EDGAR email or wait 15 minutes before resubmitting a live filing to prevent duplicate filings. We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/200976452024-02-28T18:22:00Z2024-02-28T18:22:00ZUsers cannot open Chain builder within production environments.<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:48</var> UTC</small><br><strong>Monitoring</strong> - Users are now able to open and run chains via chain builder. We continue to monitor the situation closely.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:33</var> UTC</small><br><strong>Update</strong> - As a workaround, customers can access their chains using the following URL for their respective environment:<br /><br />US Prod: https://h.app.wdesk.com/s/wdata/oc/app/<br />EU Prod: https://h.eu.wdesk.com/s/wdata/oc/app/<br />APAC Prod : https://h.apac.wdesk.com/s/wdata/oc/app<br /><br />We are continuing to investigate the root cause.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Investigating</strong> - We have been made aware that users are unable to open and run chains via chain builder.<br />We are currently investigating the root cause.</p>tag:status.workiva.com,2005:Incident/199779852024-02-17T07:30:56Z2024-02-17T07:30:56ZWorkiva Scheduled Update<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Scheduled</strong> - February 17, 2024, at 1:00am US Central Standard time, Workiva will perform a scheduled update for all production regions (US, EMEA, APAC). Linking, comments, and XBRL interactions will be unavailable for an estimated period of 15 minutes. Your work will not be affected, and once the update is complete, all experiences will return to normal. Thank you for your patience during this time.</p>tag:status.workiva.com,2005:Incident/200011022024-02-16T17:37:52Z2024-02-16T17:37:52ZSEC Technical Difficulties<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:37</var> UTC</small><br><strong>Resolved</strong> - Between 2/16/2024 10:15 AM CDT to 2/16/2024 12:58 PM CDT, Workiva experienced technical difficulties with the SEC EDGAR system that prevented/limited EDGAR filers (including filers using Wdesk) from filing successfully. This incident is now resolved. Filings are being received as normal. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Identified</strong> - Technical difficulties with the SEC EDGAR system are currently preventingEDGAR filers (including filers using Wdesk) from filing successfully. For additional status, please reference https://www.sec.gov/filergroup/announcements.</p>tag:status.workiva.com,2005:Incident/199863202024-02-15T01:18:49Z2024-02-15T01:18:49ZXBRL Generation failures<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>01:18</var> UTC</small><br><strong>Resolved</strong> - Between 8:05 am MST and 15:17 pm MST, users in US and EU Prod experienced higher than normal failure rates generating XBRL. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Update</strong> - Our team continues to work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:50</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that some users are experiencing XBRL generation failures of large documents. We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/199244282024-02-10T10:00:57Z2024-02-10T10:00:57ZWorkiva Scheduled Update<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>19:21</var> UTC</small><br><strong>Scheduled</strong> - Workiva will be performing a scheduled database update for all production regions (US, EMEA, APAC) beginning February 10, 2024, at 3:00am US Central Standard time. Once the update starts, it should not take longer than 30 minutes. During the update, users may be unable to login or notice general degraded experience. Once the update is complete, all experience will return to normal. Thank you for your patience during this time.</p>tag:status.workiva.com,2005:Incident/198679612024-01-30T23:41:32Z2024-01-30T23:41:32ZIssues identified when using the Workiva Platform in languages other than English<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>23:41</var> UTC</small><br><strong>Resolved</strong> - Workiva identified an issue impacting non-English locales and has addressed the issue. The Platform is operating normally at this time. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Investigating</strong> - It has been reported that customers are unable to use the Workiva Platform in their chosen language, other than English.<br />This is seen in all production environments, our teams are working on a fix and further information will be released as the investigation progresses.</p>tag:status.workiva.com,2005:Incident/198222972024-01-27T09:30:59Z2024-01-27T09:30:59ZScheduled Update: US production region<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:21</var> UTC</small><br><strong>Scheduled</strong> - Workiva will be performing a scheduled database update for the US production region beginning January 27, 2024, at 3:00am US Central Standard time. The update should not take longer than 30 minutes. During the update, users may notice general degraded experience. Once the update is complete, all experience will return to normal. Thank you for your patience during this time.</p>tag:status.workiva.com,2005:Incident/198222782024-01-27T02:30:38Z2024-01-27T02:30:38ZScheduled Update: EU production region<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Scheduled</strong> - Workiva will be performing a scheduled database update for the EU production region beginning January 26, 2024, at 8:00pm US Central Standard time. The update should not take longer than 30 minutes. During the update, users may notice general degraded experience. Once the update is complete, all experience will return to normal. Thank you for your patience during this time.</p>tag:status.workiva.com,2005:Incident/198222642024-01-26T18:30:26Z2024-01-26T18:30:26ZScheduled Update: APAC production region<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Scheduled</strong> - Workiva will be performing a scheduled database update for the APAC production region beginning January 26, 2024, at 12:00pm US Central Standard time. The update should not take longer than 30 minutes. During the update, users may notice general degraded experience. Once the update is complete, all experience will return to normal. Thank you for your patience during this time.</p>tag:status.workiva.com,2005:Incident/198148552024-01-24T11:04:08Z2024-01-24T11:04:08ZCustomers experiencing error in XBRL Filing Generation on US Prod<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Resolved</strong> - Between 9am January 23rd and 5am Today Eastern US Time, we experienced issues with XBRL Generations completing on our US Production environment. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Identified</strong> - Our team continues to work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:33</var> UTC</small><br><strong>Update</strong> - Further investigation shows that some users are unable to generate XBRL on US Production. We are observing errors saying "XBRL retrieval failed". All indications tell us the reported incidents are connected. We are continuing to work towards resolving these issues. We will provide updates as more information becomes available.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>07:47</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>07:39</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that users are experiencing error in XBRL Filing Generation on US Prod. We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/197446072024-01-20T10:45:26Z2024-01-20T10:45:26ZScheduled Update: US production region<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>23:27</var> UTC</small><br><strong>Scheduled</strong> - Workiva will be performing a scheduled update for the US production region beginning January 20, 2024, at 4:00am US Central Standard time. The update should not take longer than 45 minutes. During the update, users who are logged in may notice general degraded experience and may be logged out. Users will not be able to initiate log in during the update. Once the update is complete, all experience will return to normal. Thank you for your patience during this time.</p>tag:status.workiva.com,2005:Incident/194229502023-12-20T23:44:59Z2023-12-20T23:44:59ZIntermittent loss of GRC application availability<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>23:44</var> UTC</small><br><strong>Resolved</strong> - Between December 12 to December 14, we experienced intermittent loss of GRC application availability. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor after mitigating steps were taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor after mitigating steps were taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Update</strong> - We continue monitoring the situation closely after mitigating steps have been taken, and will provide updates as soon as possible. Reports continue to confirm users should no longer be experiencing issues. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>04:26</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Update</strong> - Our team continues to work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating intermittent degradation of the GRC application. We will provide an update as soon as possible.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>01:35</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Update</strong> - We continue to observe intermittent degradation within our GRC application and are actively working towards a resolution. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:18</var> UTC</small><br><strong>Update</strong> - Our team continues to work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating intermittent degradation of the GRC application. We will provide an update as soon as possible.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>02:28</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>01:39</var> UTC</small><br><strong>Update</strong> - Our team continues to work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>00:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that users are unable to connect to GRC database. We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/194705072023-12-18T16:54:40Z2023-12-18T16:54:40ZComments not available on EU production - eu.wdesk<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Resolved</strong> - Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international numbers</a>.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Monitoring</strong> - We identified an issue that comments were not loading in EU production and it was briefly not possible for some users to create any new comments.<br /><br />Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p>tag:status.workiva.com,2005:Incident/194524022023-12-15T23:33:49Z2023-12-15T23:33:49ZNetwork provider errors<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:33</var> UTC</small><br><strong>Resolved</strong> - This afternoon (Dec 15), we were notified notified that one of Workiva's cloud networking providers is experiencing an incident and an increased rate in errors. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Monitoring</strong> - We are observing recovery and will continue to monitor the situation closely. We will provide updates as soon as possible.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>22:22</var> UTC</small><br><strong>Investigating</strong> - We have been notified that one of Workiva's cloud networking providers is experiencing an incident and an increased rate in errors.</p>tag:status.workiva.com,2005:Incident/194381302023-12-15T23:20:42Z2023-12-15T23:20:42ZComments not available on US production - app.wdesk<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:20</var> UTC</small><br><strong>Resolved</strong> - On December 14, 2023 , we experienced loading failures and timeouts in US PROD. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Update</strong> - We continue to monitor the situation closely after taking mitigating steps. Reports continue to confirm users should no longer be experiencing issues. We will provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:52</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Update</strong> - Our team continues to work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that comments are not loading and that is not possible for some users to create any new comments on US production.<br />We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/193352352023-12-07T22:39:18Z2023-12-07T22:39:18ZSome Users Potentially Experiencing Connectivity Issues<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:39</var> UTC</small><br><strong>Resolved</strong> - Between the mornings of 12/5/2023 and the afternoon of 12/6/2023 customers in the US Production region may have experienced errors and increased latency when using the GRC platform. This issue has been resolved and services are operating normally. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Update</strong> - At this time, we have not observed any reoccurrence since our last update. We continue to monitor the situation closely and will provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Investigating</strong> - Further investigation shows intermittent periods of degradation within the backing GRC database since the last update. This degradation has been fairly brief (2-3 minutes) but is still impactful to users. We are continuing to work towards resolving these issues. We will provide updates as more information becomes available.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Update</strong> - Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:33</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>05:39</var> UTC</small><br><strong>Investigating</strong> - Further investigation shows that some users may still be encountering issues loading GRC experiences and GRC APIs within the US. We are continuing to work towards resolving these issues. We will provide updates as more information becomes available.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:03</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:31</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:03</var> UTC</small><br><strong>Update</strong> - Our team continues to diligently work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Update</strong> - Our team continues to work towards a resolution. We will provide another update once more information becomes available.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that some users may be encountering issues loading GRC experiences and GRC APIs within the US environment.</p>tag:status.workiva.com,2005:Incident/193566092023-12-06T21:21:24Z2023-12-06T21:21:24ZWdata Queries Timing Out<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>21:21</var> UTC</small><br><strong>Resolved</strong> - Between 12/6/2023 8:40 AM CST to 12/6/2023 approximately 2:08 PM CST , we experienced Wdata Queries timing out. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>19:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that Wdata Queries are timing out. We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/192428572023-12-01T21:46:56Z2023-12-01T21:46:56ZSome Users Unable to Copy Files<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:46</var> UTC</small><br><strong>Resolved</strong> - Between 11/6 and 11/30 customers in the APAC Production region may have experienced errors when copying files. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Monitoring</strong> - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our <a href="https://support.workiva.com/hc/en-us/requests/new?utm_type=update&utm_source=Statuspg">Workiva Support Team</a>, call 1-800-706-6526, or contact one of our <a href="https://www.workiva.com/contact/support">international toll-free numbers</a>.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Identified</strong> - We have currently identified reports that some users are unable to copy Files in our APAC environment. We continue to work towards a resolution. We will provide an update as soon as possible.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that some users are unable to copy Files in our APAC environment. We will provide an update as soon as possible.</p>tag:status.workiva.com,2005:Incident/191294282023-11-18T09:30:10Z2023-11-18T09:30:10ZScheduled Update: US production region<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Scheduled</strong> - Workiva will be performing a scheduled database update for the US production region beginning November 18, 2023, at 3:00am US Central time. The update should not take longer than 30 minutes. During the update, users may notice general degraded experience. Once the update is complete, all experience will return to normal. Thank you for your patience during this time.</p>tag:status.workiva.com,2005:Incident/191294062023-11-18T02:30:13Z2023-11-18T02:30:13ZScheduled Update: EU production region<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Scheduled</strong> - Workiva will be performing a scheduled database update for the EU production region beginning November 17, 2023, at 8:00pm US Central time. The update should not take longer than 30 minutes. During the update, users may notice general degraded experience. Once the update is complete, all experience will return to normal. Thank you for your patience during this time.</p>