Workiva Status

All Systems Operational

About This Site

Welcome to the Workiva status page. Incidents affecting our products and features will be communicated here. User experience may vary depending on the product or feature impacted. If you have questions or need assistance, please contact our Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

This page is active as of August 1, 2019.

US Platform Operational

EU Platform Operational

User Access Operational

Wdesk Home and Files Operational

Organizations, Workspaces, and User Management Operational

Next Generation Wdesk Operational

Documents Operational

Filing Operational

Linking / Health Operational

Presentations Operational

Save As, Export, Import, and/or EDGAR Operational

Spreadsheets Operational

XBRL Operational

Classic Wdesk Operational

Binders Operational

Data Collection Operational

Documents Operational

Filing Operational

Linking / Validation Operational

Presentations Operational

Save As, Export, Import, and/or EDGAR Operational

Support Binders Operational

Viewer Operational

Workbooks Operational

XBRL Operational

Integrated Risk Database (SOX / Internal Controls / Audit) Operational

Audit Forms (Audit) Operational

Dashboards Operational

Data Operational

PBC Requests Operational

Reports Operational

Testing (SOX) Operational

Wdata Operational

Mobile Operational

iOS Operational

Android Operational

Certification Operational

Section 16 Operational

Tasking Operational

API Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2020

No incidents reported today.

Jan 25, 2020

Some Users Unable to Install Wdesk Sync - app.wdesk and eu.wdesk

Resolved - Reports show that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Jan 25, 22:38 UTC

Identified - Mitigating steps have been taken. Excel Sync users should get a plug-in update within the next 24 hours. We will continue to monitor the release of the fix and will provide updates when available.
Jan 24, 23:52 UTC

Update - Our team continues to work towards a resolution. We will provide another update once more information becomes available.
Jan 24, 20:17 UTC

Investigating - We have identified an issue causing some users to get an error when installing Wdesk Sync (Excel plugin). Users with the plugin already installed are unaffected. We will provide an update as soon as possible.

*This issue is impacting users on app.wdesk and eu.wdesk.
Jan 24, 16:56 UTC

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

NextGen Filing Experience failing to EDGARize certain PDFs - app.wdesk

Update - While our team works toward a resolution, we expect a fix will be included in an upcoming release. We will provide another status update January 17th. As a workaround, customers may use the Classic project panel to “Upload New.” PDFs uploaded in this fashion will EDGARize successfully.
Jan 14, 20:06 UTC

Identified - While our team works toward a resolution, impacted users may use the Classic project panel to "Upload New." We will provide another update as soon as more information is available.
Jan 10, 18:45 UTC

Investigating - We are currently investigating reports that some users are failing to EDGARize a PDF in the Collect Step of the Next Gen Filing Experience. As a workaround you may use the Classic Filing Experience. We will provide an update as soon as possible.

*This issue is impacting users on app.wdesk
Jan 10, 17:45 UTC

Jan 16, 2020

Tables Rendering Incorrectly in Some Next Generation Documents

Identified - The development team has identified the issue. A fix has been tested and validated and we are working on releasing the fix later today (15th January). We will provide a further update as soon as possible.
Jan 15, 15:48 UTC

Investigating - We are currently investigating reports that some tables are rendering incorrectly in Next Generation Documents. We will provide an update as soon as possible.
Jan 14, 20:03 UTC

Database Application Not Loading - app.wdesk

Investigating - Further investigation shows that users are experiencing similiar access issues as seen the past few days. All indications tell us the reported incidents are connected. We are continuing to work towards resolving these issues. We will provide updates as more information becomes available.
Jan 14, 19:34 UTC

Monitoring - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Jan 13, 15:52 UTC

Update - Further investigation shows that users are unable to gain access to the database application. All indications tell us the reported incidents are connected to the issue from last week. We are continuing to work towards resolving these issues. We will provide updates as more information becomes available.
Jan 13, 14:59 UTC

Investigating - Further investigation shows that some customers are experieincing further degredation of the database application. We are continuing to work towards resolving these issues. We will provide updates as more information becomes available.
Jan 10, 21:24 UTC

Monitoring - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues as the database application has recovered. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Jan 10, 20:13 UTC

Investigating - We are currently investigating reports that users are unable to access the database application. We will provide an update as soon as possible.

*This issue is impacting users on app.wdesk
Jan 10, 19:56 UTC

Jan 15, 2020

SEC Website Unavailable - app.wdesk

Resolved - This incident is now resolved. Filings are being received as normal. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Jan 15, 15:45 UTC

Monitoring - Reports confirm that filings are being received by the U.S. Securities and Exchange Commission. Filings from wdesk are succeeding and receiving accession numbers. We will continue to monitor throughout the day and provide updates when available.
Jan 15, 15:13 UTC

Update - Our team continues to await feedback from the SEC regarding a resolution to their unavailability. They have posted an announcement to acknowledge the technical difficulties and focus toward a resolution (https://www.sec.gov/filergroup/announcements). We will provide another update once more information becomes available.

*This issue is impacting users on app.wdesk and eu.wdesk
Jan 15, 15:09 UTC

Update - We have confirmation that the SEC are aware of the issue and currently working to remedy the situation. Further updates to be provided as soon as possible.

For filing assistance, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Jan 15, 14:59 UTC

Investigating - We are investigating reports that filings are not being successfully submitted to the U.S. Securities and Exchange Commission and have confirmed their website is temporarily unavailable. We will provide an update to you as soon as possible. For filing assistance, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

*This issue is impacting users on app.wdesk
Jan 15, 13:40 UTC

Jan 12, 2020

No incidents reported.