Workiva Status

All Systems Operational

About This Site

Welcome to the Workiva status page. Incidents affecting our products and features will be communicated here. User experience may vary depending on the product or feature impacted. If you have questions or need assistance, please contact our Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

US Platform Operational

EU Platform Operational

User Access Operational

Wdesk Home and Files Operational

Organizations, Workspaces, and User Management Operational

Next Generation Wdesk Operational

Documents Operational

Filing Operational

Linking / Health Operational

Presentations Operational

Save As, Export, Import, and/or EDGAR Operational

Spreadsheets Operational

XBRL Operational

Classic Wdesk Operational

Binders Operational

Data Collection Operational

Documents Operational

Filing Operational

Linking / Validation Operational

Presentations Operational

Save As, Export, Import, and/or EDGAR Operational

Support Binders Operational

Viewer Operational

Workbooks Operational

XBRL Operational

Integrated Risk Database (SOX / Internal Controls / Audit) Operational

Audit Forms (Audit) Operational

Dashboards Operational

Data Operational

PBC Requests Operational

Reports Operational

Testing (SOX) Operational

Wdata Operational

Mobile Operational

iOS Operational

Android Operational

Certification Operational

Section 16 Operational

Tasking Operational

API Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2020

No incidents reported today.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

Inability to Export Next Gen Text Documents - eu.wdesk

Resolved - Reports show that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

*This issue impacted users on eu.wdesk.
Sep 15, 18:51 UTC

Identified - We have identified an issue where some customers are experiencing the inability to export various documents to PDF/DOCX and other formats. A fix is due to be deployed to the EU Appspot at 7:30pm CET on Sep 15.

In some instances, exporting to PDF via the Home page has proven to be a successful workaround. Please note this is not consistent and may not work for all affected documents.

*This issue is impacting users on eu.wdesk.
Sep 15, 12:12 UTC

Evidence Viewer Attributes disappearing and missing Zoom options - app.wdesk

Investigating - We are currently investigating reports that the Evidence Viewer Attributes are disappearing and missing Zoom options. This will primarily affect SOX/IR customers. We will provide an update as soon as possible.

*This issue is impacting users on app.wdesk.
Sep 15, 14:57 UTC

Interruption to Integrated Risk Database - app.wdesk

Resolved - Reports show that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, +1-800-706-6526, or one of our international toll-free numbers.

*This issue impacted users on app.wdesk.
Sep 15, 02:28 UTC

Update - We are continuing to investigate this issue.
Sep 15, 01:47 UTC

Update - We are continuing to investigate this issue.
Sep 15, 01:46 UTC

Investigating - We are currently investigating an inability to open functionality for all experiences within the Workiva database application. We will provide an update as soon as possible.

This issue is impacting users on app.wdesk.
Sep 15, 01:23 UTC

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

Attachments Failing to Open & Issues Edgarizing PDF Documents - app.wdesk and eu.wdesk

Monitoring - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, +1-800-706-6526, or one of our international toll-free numbers.

*This issue impacted users on app.wdesk and/or eu.wdesk.
Sep 10, 07:18 UTC

Update - We continue to experience the inability to view attachments in markup viewer and Edgarizing PDF documents in the filing experience. Our team continues to work towards a resolution. If you need help Edgarizing a PDF document, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

We will provide another update once more information becomes available.

*This issue is impacting users on app.wdesk and eu.wdesk.
Sep 8, 22:09 UTC

Update - The inability to view attachments in markup viewer and Edgarizing PDF documents in the filing experience has now extended to the EU Production Appspot as well, where we are experiencing slowness in processing these requests.

If you need help Edgarizing a PDF document, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

We will provide another update once more information becomes available.

*This issue is impacting users on app.wdesk and eu.wdesk.
Sep 8, 12:29 UTC

Update - Our team continues to work towards a resolution. In the meantime, if you need help Edgarizing a PDF document, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

We will provide another update once more information becomes available.

*This issue is impacting users on app.wdesk.
Sep 8, 08:58 UTC

Investigating - We are re-opening an investigation that some users are not able to open attachments across multiple experiences within Wdesk. There are also reports of users unable to Edgarize documents. We will provide an update as soon as possible.

*This issue is impacting users on app.wdesk.
Sep 7, 14:06 UTC

Monitoring - Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely over the weekend and provide an update on Tuesday. If you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.
Sep 4, 23:41 UTC

Update - Our team continues to work towards a resolution. We will provide another update once more information becomes available.
Sep 4, 20:11 UTC

Investigating - We are currently investigating reports that users are not able to open attachments across multiple experiences within Wdesk. We will provide an update as soon as possible.

*This issue is impacting users on app.wdesk.
Sep 4, 18:18 UTC

Sep 10, 2020

Sep 9, 2020

No incidents reported.

Sep 8, 2020