Latency with documents/spreadsheets/presentations

Incident Report for Workiva

Resolved

Between 9:00 am and 11:00 am CDT, customers may have observed latency editing documents, spreadsheets and presentations. This issue has been resolved and all systems are operating normally. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Posted Apr 09, 2024 - 17:34 UTC

Monitoring

Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Posted Apr 09, 2024 - 16:51 UTC

Investigating

We are currently observing latency with documents, spreadsheets, and presentations and are working to remediate.. We will provide an update as soon as possible.
Posted Apr 09, 2024 - 16:03 UTC
This incident affected: Workiva Platform (US) (Productivity (Documents, Spreadsheets, Charts, Presentations)).