Between 8:05 am MST and 15:17 pm MST, users in US and EU Prod experienced higher than normal failure rates generating XBRL. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Posted Feb 15, 2024 - 01:18 UTC
Monitoring
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Posted Feb 14, 2024 - 22:35 UTC
Update
Our team continues to work towards a resolution. We will provide another update once more information becomes available.
Posted Feb 14, 2024 - 20:55 UTC
Investigating
We are currently investigating reports that some users are experiencing XBRL generation failures of large documents. We will provide an update as soon as possible.
Posted Feb 14, 2024 - 19:50 UTC
This incident affected: Workiva Platform (US) (Reporting (XBRL, Filing, Section 16)) and Workiva Platform (EU) (Reporting (XBRL, Filing, Section 16)).