On December 14, 2023 , we experienced loading failures and timeouts in US PROD. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Posted Dec 15, 2023 - 23:20 UTC
Update
We continue to monitor the situation closely after taking mitigating steps. Reports continue to confirm users should no longer be experiencing issues. We will provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Posted Dec 15, 2023 - 20:19 UTC
Monitoring
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Posted Dec 14, 2023 - 16:52 UTC
Update
Our team continues to work towards a resolution. We will provide another update once more information becomes available.
Posted Dec 14, 2023 - 16:35 UTC
Investigating
We are currently investigating reports that comments are not loading and that is not possible for some users to create any new comments on US production. We will provide an update as soon as possible.
Posted Dec 14, 2023 - 13:21 UTC
This incident affected: Workiva Platform (US) (Notifications and Comments).